Boulder Nordic is hiring for locations in Boulder, CO and Minneapolis, MN.
We are looking for:
Retail Sales Lead (Minneapolis, MN)
Full-time.
Responsibilities include:
• Oversee daily opening and closing procedures.
• Coordinate operations with Service Manager
• Monitor and maintain in-store inventory with Warehouse Manager.
• Address and resolve customer complaints, returns, and warranties.
• Support of sales staff.
• Ensure store is well merchandised at all times and in working order.
• Scheduling to ensure adequate, cost-effective staffing.
• Monitor customer orders and work orders daily.
• Work with Buyer to ensure special orders happen efficiently.
• Maintains brand objectives, messaging, and company culture.
• Oversee events at Minneapolis location.
Requirements:
• Experience:
o Retail sales
o Merchandising
o Return/warranty processing
• Skills
o Point-of-Sale system, preferably Lightspeed
o Microsoft Word
o Microsoft Excel
Good to have:
• Experience
o Customer service
o Outdoor industry
• Cross country skiing
• Cycling
o Sports equipment rental
• Skills
o Google Suite
Benefits:
• Discounts on wide range of sporting goods.
• Free or discounted skiing opportunities.
• Retirement program.
Submit cover letter and resume to: jobs@bouldernordic.com.
Customer Service Representative (Boulder, CO/Minneapolis, MN)
Full- and part-time, hourly positions
Responsibilities include:
• Initial point of contact for incoming calls and electronic communication.
o Direct calls to appropriate location/person/department.
o Provide general company information such as store hours, locations, etc.
o Respond to or appropriately forward general incoming emails and social media communication.
o Processing orders placed via phone.
• Customer returns and warranty processing.
o Completing RA forms. Give return information and uphold return policies. Notify shipping manager of incoming returns and outbound exchanges.
• Customer order management.
o Monitor customer orders to ensure timely completion.
o Initiate prompt and accurate communication with customers in the event of a delay to order(s).
o Engage store managers to address issues with customer orders.
• Assist employees with time clock corrections.
• Manage internal mail distribution.
• Occasionally assist on sales floor.
Good to have:
• Experience
o Retail sales
o Customer service
o Outdoor industry
• Cross country skiing
• Cycling
o Return/Warranty processing
• Skills
o Microsoft word
o Google suite
o Multi-tasking
o Call management
Benefits:
• Discounts on wide range of sporting goods.
• Free or discounted skiing opportunities.
• Retirement program.
• Employee healthcare program (dependent on location).
Submit cover letter and resume to: jobs@bouldernordic.com.
Sales Associate (Boulder, CO/Minneapolis, MN)
Full- and part-time hourly positions.
Responsibilities include:
• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Answering phones and processing phone orders.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established sales goals.
• Directing customers to merchandise within the store.
• Increasing in store sales.
• In-depth product and inventory knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
Good to have:
• Experience
o Retail sales
o Customer service
o Outdoor industry
• Cross country skiing
• Cycling
o Sports equipment rental
• Skills
o Microsoft word
o Google Suite
o Multi-tasking
Benefits:
• Discounts on wide range of sporting goods.
• Free or discounted skiing opportunities.
• Retirement program.
• Employee healthcare program (dependent on location).
Submit cover letter and resume to: jobs@bouldernordic.com.
